Damage Policy

Last updated: March 10, 2024

At Markinfo Tech, we strive to provide our customers with high-quality, well-maintained test instruments for their rental needs. However, we understand that accidents can happen, and equipment may incur damage during use. This Damage Policy outlines our procedures and responsibilities regarding damaged equipment.

Inspection Upon Rental Return:

• Upon returning rented equipment, our staff will inspect each item for any signs of damage or excessive wear and tear.
• We encourage customers to inspect the equipment before and after use to ensure its proper functioning and condition.

Reporting Damage:

• If you notice any damage to the equipment during your rental period, please notify us immediately.
• Customers are responsible for reporting any damage or malfunction promptly to avoid potential liability.

Customer Responsibility:

• Customers are responsible for the care and safekeeping of rented equipment during the rental period.
• Equipment should be used in accordance with manufacturer guidelines and best practices to minimize the risk of damage.
• Customers are liable for any damage resulting from misuse, negligence, or unauthorized modifications.

Assessment of Damage:

• Upon identifying damage to rented equipment, our staff will assess the extent of the damage and determine the appropriate course of action.
• We may conduct further inspection or testing to ascertain the cause and extent of the damage.

Damage Charges:

• Customers may be liable for repair or replacement costs for damaged equipment, depending on the severity and nature of the damage.
• Repair charges will be based on the cost of parts, labor, and any associated fees.
• Replacement charges will be determined based on the current market value of the equipment.

Rental Agreement Terms:

• Our rental agreement outlines the terms and conditions regarding liability for damaged equipment.
• By renting equipment from Markinfo Tech, customers agree to abide by the terms of the rental agreement, including provisions related to damage liability.

Dispute Resolution:

• In the event of a dispute regarding damage charges, customers may request a review or appeal of the assessment.
• We will work with customers to resolve disputes in a fair and timely manner, taking into account all relevant factors and evidence.

Contact Us:

• If you have any questions or concerns regarding our Damage Policy or the condition of rented equipment, please contact us promptly.
• Our customer service team is available to assist you and address any issues or inquiries.

By renting equipment from Markinfo Tech, customers acknowledge and accept the terms of this Damage Policy. We appreciate your cooperation in ensuring the proper care and maintenance of rented equipment to minimize the risk of damage and ensure a positive rental experience.