Refund Policy

Last updated: March 10, 2024

At Markinfo Tech, we strive to provide our customers with top-quality rental equipment and exceptional service. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines our procedures and guidelines regarding refunds for rented equipment.

Eligibility for Refund:

• Refunds may be issued under the following circumstances:
  • Equipment is unavailable for rental due to unforeseen circumstances or scheduling conflicts.
  • Equipment malfunctions or becomes inoperable during the rental period, and a replacement is unavailable.
  • The customer cancels the rental reservation within the specified cancellation period and meets the cancellation criteria outlined in our rental agreement.

Cancellation Policy:

• Customers are responsible for adhering to the cancellation policy outlined in our rental agreement.
• Cancellation requests must be submitted within the specified cancellation period to be eligible for a refund.
• Refunds may be subject to cancellation fees or penalties as specified in our rental agreement.

Refund Processing:

• Refunds will be processed using the original payment method used for the rental transaction.
• Processing times for refunds may vary depending on the payment provider and financial institution.

Equipment Return:

• In cases where a refund is requested due to equipment unavailability or malfunction, customers must return the rented equipment to our designated location promptly.
• The condition of the equipment upon return will be assessed to determine eligibility for a refund.

Refund Amount:

• Refund amounts may vary depending on the circumstances and timing of the refund request.
• Customers may be eligible for a full or partial refund of rental fees paid, less any applicable fees or charges.

Dispute Resolution:

• In the event of a dispute regarding a refund request, customers may contact our customer service team to seek resolution.
• We will work with customers to address any concerns or issues related to refunds in a fair and timely manner.

Contact Us:

• If you have any questions or concerns regarding our Refund Policy or a refund request, please contact us promptly.
• Our customer service team is available to assist you and provide further guidance as needed.

By renting equipment from Markinfo Tech, customers acknowledge and accept the terms of this Refund Policy. We strive to ensure a positive rental experience for all our customers and appreciate your cooperation in adhering to our policies and guidelines.